At Breeze UK, we want you to be satisfied with your purchase.
You have the right to return your item within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition you received it
- The item must be in its original packaging
- You must provide proof of purchase
Non-Returnable Items
We do not accept returns for:
- Used or damaged items caused by the customer
- Items not in their original condition
- Sale or clearance items (if applicable)
How to Start a Return
To start a return, please contact us at:
support@thebreezeuk.com
Include:
- Your order number
- Reason for return
- Photos if the item is faulty or damaged
We will provide instructions on how to return your item.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked service as we are not responsible for lost returns.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved:
- Your refund will be issued to your original payment method
- Please allow 5 to 10 business days for the refund to appear
Damaged or Faulty Items
If your item arrives damaged or faulty, contact us within 48 hours of delivery with photos.
We will offer a replacement or a full refund at no extra cost.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, contact us at support@thebreezeuk.com.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider
- Processing times may vary depending on your bank
If you still need help, contact us at support@thebreezeuk.com.
Last updated: 10/04/2026